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Troubleshooting, proactive management and configuration management.
Evolve Network Management Plan
Design of processes for managing network infrastructure
All Fix on Fail activities related to the network infrastructure
Perform capacity planning and upgrade activities related to network
infrastructure
Provide day to day management of the network infrastructure such as:
Fault Management - Detection, isolation, diagnosis and resolution
of network faults
Configuration Management of the networking equipment
Network Documentation – Document network, patch panel configuration
changes and maintain latest network configuration and topology diagrams
Network Performance monitoring and tuning.
Effective bandwidth utilization, routing tables & IP addressing
schemes
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Operating
System Administration
Performance monitoring of servers (monitoring CPU, disk space, memory
utilization) and fine tuning
Storage solutions management
Backup management and restoration drill exercises
Configuration management
Management of upgrades and patches
First
level diagnosis of server problems and escalation of hardware problems
to vendors
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Database Management
Diagnosing
and solving database issues beforehand before they actually occur.
Partition maintenance
Schema management and maintenance
Loading data from ASCII text files to tables using SQL*Loader
Administration using Oracle Enterprise Manager
Scripts for automated schema analysis, index
rebuilds, refresh of database from one database to another etc
Estimating the size of database objects.
User account management
Monitor alert logs, backup logs and database for errors
Install upgrades, patches
Clean up file systems
Database and system uptime reporting
Monitor automated Analyze routines and Pinning
routines
Backup & Recovery
Doing various types of recovery depending upon
the situation.
Performing Logical Export / Import in addition to the physical backups
Configuration of standby database.
Performance Monitoring and Tuning
Tuning of Oracle/SQL Server Initialization Parameters
Fine tuning of Operating system Parameters
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Administration
of Mail Servers
User
account management
Backups
and transaction log management
Monitoring
mail queues
Managing
post offices and mail boxes
Management
of internet mail systems
Implementation
of mail policies
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Setup
a help desk (Single Point of Contact) for IT users
Implement
leading help desk technologies such as Remedy, Advanced Help Desk
(Computer Associates product), Magic help desk, Track-IT
Run
onsite and remote help desk to support desktop
and server issues
Create
and maintain a knowledge base for help desk users.
Support
users on desktop applications and office productivity tools
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Support for large-scale rollouts and/or upgrades of new or existing
PC's, including software, image, and operating system upgrades.
Planning and implementing a comprehensive, PC management solution
that addresses the following key issues.
Software
distribution and administration for both desktop and mobile PCs; manage
changes, updates, patches, and service packs; and configuring new
PCs introduced into the existing environment
Centralized
management capabilities for implementation of comprehensive individual
and group anti-virus policies
Fault
identification, fault notification and problem resolution
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Firewall
Management Service
Configuration Management, Backup, Archival
Software version upgrades
Network Address Translation management
VPN management
Configuration
changes
Software upgrades
Generation of logs and reports
Malicious Content and Internet Site Filtering
URL screening
Trojans, Virus scanning, protection and detection
Blocking malicious Java Applets
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Installations
and upgrades of SAP R/3 environments
SAP R/3 System Administration
Performance Analysis and tuning
Database Administration
Change & Transport Management
Client copies and refreshes
Managing OSS connectivity
Running Early watch Reports
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Create
and modify: Screens, reports, SAP script
SAP
Data Dictionary Maintenance
Data
and Information Exchange via IDOC, RFC or BAPI
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Select the most appropriate vendor
Define current and future requirements
Map the landscape of available vendor options
Develop issue resolution structure
Manage Service Level Agreements
Negotiate contract based on performance criteria
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